How can we help?

Two ways, both under 60 seconds. On WhatsApp: message the bot "sign up" and it asks a few quick questions (business name, type, city) — you're live right after. On the web: fill the short form at app.ojunai.com. Either way you get a 1-month free trial, no credit card needed.

Ojunai was built for owners who've never used business software before. If you can send a WhatsApp message, you can sign up and run your business with Ojunai — just say "sign up" on WhatsApp and the bot walks you through. No forms, no spreadsheets, no training. And if you get stuck, we're one message away.

No. Ojunai works entirely through WhatsApp. If you have WhatsApp on your phone, you're ready to go. The web dashboard is accessible from any browser.

You can chat in plain English or Pidgin English. Our AI is trained to understand how business owners across Africa naturally describe their transactions. Voice AI additionally supports Yoruba, Hausa, and Igbo.

Yes. Every business gets a unique 7-digit account number at signup. Use it when contacting support for faster assistance.

Eligible new accounts get a 30-day free trial on the Starter plan. At the end of the trial (plus a 3-day grace period), your account requires an active subscription to keep using the service. We send WhatsApp reminders before the trial ends.

Bank cards (Visa, Mastercard, Verve), bank transfers, and mobile money via Paystack (Nigeria) and Flutterwave (rest of Africa). M-Pesa is supported in Kenya. Cards renew automatically.

Eight currencies: NGN, GHS, KES, ZAR, USD, GBP, EUR, CAD. Pick yours at signup; everything uses it automatically.

Yes — upgrade any time from the dashboard or by messaging the bot. Upgrades take effect immediately and we prorate. Downgrades take effect at the end of your current billing period.

Subscription fees are non-refundable. We don't partial-refund unused time. If something looks wrong on a charge, email contact@ojunai.com and we'll work with our payment provider.

Yes! On Pro and Business plans, you can add staff accounts. Your attendant records sales from their own WhatsApp, and you see everything on your dashboard in real time.

Yes. On Pro and Business plans, Ojunai has a bulk CSV import tool with smart modes for products/inventory, sales, and expenses. Five import modes — New Purchase, Existing Stock (migration), Price Update Only, Historical Sales, Existing Debts — handle each scenario without confusion.

Yes. All your historical data is on the web dashboard. Filter by date, view monthly trends, export reports in CSV or PDF.

Yes. Send "export my sales" on WhatsApp and Ojunai generates a PDF report covering the last 30 days. You'll get a secure download link with a 4-digit PIN. You can also export from the dashboard.

Voice AI is a paid add-on that gives you a 24/7 phone receptionist. It answers customer calls, checks stock, and reserves items on your dashboard for pickup. Speaks English, Yoruba, Hausa, Igbo. Starts at ₦5,000/month with any plan. Read more →

Ojunai asks for clarification when it's not confident. It only records a transaction when it's sure of what you mean. Nothing is saved without your confirmation.

Yes. All your data is encrypted in transit and at rest. Role-based access ensures staff only see what you allow. Daily automated backups. Full security details →

Three things to try: (1) confirm you're using the email address you signed up with, (2) request a password reset link from the login page, (3) if your account number isn't working, message the bot "what's my account number" on WhatsApp. Still stuck? Email support@ojunai.com.

Check that you're messaging from the WhatsApp number registered to your account. If you switched phones or numbers, you'll need to update the registered number — message support@ojunai.com with your account number and the new phone.